If you are able to log into Digital Banking, please call us between 7:30 a.m. and 5:30 p.m. weekdays at 206-628-4010 or 1-888-628-4010 toll free. You also can e-mail us at firstname.lastname@example.org When you contact us, please be prepared with the following information: Account number you're accessing; Location of the computer you're using (at home or work); Browser and version you're using (For example: Internet Explorer 11, Safari 10); Internet Service Provider you're using (such as Comcast, Qwest, etc.)
Also, we may ask you the following questions: Has this feature or function worked in the past? When did the problem start happening? Exactly what steps were performed that led to the problem? Are you able to recreate the problem? What is the specific error message? What is the connection to the Internet? Dial-up? DSL? What area of Digital Banking did the problem occur in?