The following are common questions from our members and the answers that normally fulfill the associated need. If you have additional questions, please feel free to contact us directly via phone at 206-628-4010, toll free at 888-628-4010 or via secured message within your digital banking account.
Digital Banking is Internet home banking. Think of it as your nearest branch. It offers instant access to all of your Inspirus Credit Union accounts, whether you're at home, at work, or on vacation.
With online banking, you can check your current account balances and view account history (deposits, cleared checks, withdrawals). Joint account holders will be able to create their own username and password. Customize your dashboard using a unique background as well as add colors and nicknames to differentiate account and transactions. Transfer money between your accounts at Inspirus Credit Union, transfer funds to other Inspirus Credit Union members and account you hold at other financial institutions. Send money to people using PAYDOUGH. Create a BUDGET and set up SAVINGS GOALS. Review the dividends you're earning. View loan account information, including payment history and next due date. View Visa credit card information, and more. Use Bill Pay to make payments. View your Statements and notices.
If you are unable to log into Digital Banking, please call us between 7:30 a.m. and 5:30 p.m. weekdays at 206-628-4010 or 1-888-628-4010 toll free. You also can e-mail us at firstname.lastname@example.org. When you contact us, please be prepared with the following information: Account number you're accessing; Location of the computer you're using (at home or work); Browser and version you're using (For example: Internet Explorer 11, Safari 10); Internet Service Provider you're using (such as Comcast, Qwest, etc.)
Also, we may ask you the following questions: Has this feature or function worked in the past? When did the problem start happening? Exactly what steps were performed that led to the problem? Are you able to recreate the problem? What is the specific error message? What is the connection to the Internet? Dial-up? DSL? What area of Digital Banking did the problem occur in?
If you are unsure which web browser you are using to access Digital Banking, please visit https://www.whatsmybrowser.org/.
This website will let you know which browser you have and if you are using the most current version
You can also view your web browser under the online banking settings. In the top right corner, hover over your name, click on "Settings", and then scroll down to view the "Recent login activity". Under the right column, it will show what browser you are using to access online banking.
TurboTax is available from within your digital banking account. Once you're logged in click the link located in the Quick Links section on the right side of the Dashboard page. If your tax return is simple, you'll pay nothing to file.
Members using Quicken Web Connect (manually logging into online banking to download the Quicken files) can continue the same process. The download button can be found at the top of the transactions list in online banking.
Members using Quicken Express Web Connect (they have entered their online banking username and password in the Quicken software) will need to make some updates. The instructions can be found here: Windows or Mac