The following are common questions from our members and the answers that normally fulfill the associated need. If you have additional questions, please feel free to contact us directly via phone at 206-628-4010, toll free at 888-628-4010 or via secured message within your digital banking account.
To report a lost or stolen Visa Debit or ATM Card, immediately call:
1-888-628-4010 or 1-303-967-1096 - International (Collect)
To report a lost or stolen Visa Credit Card, immediately call:
1-866-820-4927 or 1-303-967-1096 - International (Collect)
Visa requires that you first attempt to resolve the matter directly with the merchant. If your efforts are unsuccessful, we'll do our best to help obtain a refund for the disputed transaction. Complete this form to dispute a non-fraud transaction on your debit card.
To select or change your PIN for a debit or ATM card, please call the following number: 1-800-757-9848. You will need to have your card information with you.
Complete this form to report fraudulent activity on your Visa Debit Card or ATM Card. If your card has not already been blocked, please contact us at 1-888-628-4010 so that we can prevent any further fraud from occurring.
Affidavit for Unauthorized use of a Visa Debit or ATM card
Typically after ordering your Visa Debit Card it will arrive within 5-7 business days.
Your card will be good through the entire month. Typically your new card will arrive 2-3 weeks before the end of the month. It is mailed to the address we have on file. If you have any questions, please call us at 1-888-628-4010 or you can also send your request through Secure Email by logging into Online Banking and clicking Messages in the top, right menu.
We do offer rush on your Visa Debit card for a fee, please call us at 1-888-628-4010 or send us your request through Secure Email by logging into Online Banking and clicking Messages in the top, right menu.