The following are common questions from our members and the answers that normally fulfill the associated need. If you have additional questions, please feel free to contact us directly via phone at 206-628-4010, toll free at 888-628-4010 or via secured message within your digital banking account.
If your card(s) has been lost or stolen, please report it to the credit union immediately at:
Lost/Stolen ATM/Debit Card
1-888-628-4010 or 1-303-967-1096 International (Collect)
Lost/Stolen Credit Card
1-866-820-4927 or 1-3030-967-7096 International (Collect)
When you receive your new card, you will need to add the new card information to your mobile payment device. See Related Article specific to your device for additional assistance.
Mobile Deposit is not currently a “real time” service and funds are not immediately credited to your account. Our mobile deposits are posted on a schedule, multiple times throughout the day, 7 days a week. If your deposit does not require review, it will be automatically credited to your account at the next scheduled posting. If the deposit does need review – for example, due to a problem with the image – it may cause a delay in posting, but it will be credited to your account by the next business day at the very latest.
If for any reason we are not able to process the deposit, you will be notified by email.