The following are common questions from our members and the answers that normally fulfill the associated need. If you have additional questions, please feel free to contact us directly via phone at 206-628-4010, toll free at 888-628-4010 or via secured message within your digital banking account.
Payments are issued electronically or via paper checks, depending on the payee’s capabilities. If the payee is not set up to receive electronic payments, a paper check will be generated and sent by mail.
Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.
In order to expedite your bill payment, the Bill Pay service issues the funds to your payee on your behalf when you schedule the payment. An electronic withdrawal is then setup to come from your account which occurs about 2 business days later.
Payments to companies and people outside the United States are prohibited and may not be issued due to legal requirements.
You can view your scheduled payments by going to "Bill Pay" and clicking on the "Scheduled" tab.
You can also view your scheduled payments on the right side of the Dashboard. Under the Next XX day section shows how many payments are scheduled. Click on the down arrow to view the payees and payment amounts. You may need to add Bill Payments to see scheduled bill payments under Dashboard Settings (gearwheel by Next XX days).
Expedited payments may be initiated from the Quick Pay and Classic Pay tabs.
You may send a rush payment (up to $5000.00) for delivery on standard business processing days (Monday – Friday, excluding Federal Reserve holidays) and subject to a fee.
- If an expedited payment cannot be delivered to the payee faster than a standard payment, the expedited payment feature will not be available for that payee.
- Expedited payments cannot be sent to an address in Hawaii, Alaska or a P.O. Box. If the payee has a P.O. Box, you will need to contact the payee for a separate address specifically for expedited payments.