The following are common questions from our members and the answers that normally fulfill the associated need. If you have additional questions, please feel free to contact us directly via phone at 206-628-4010, toll free at 888-628-4010 or via secured message within your digital banking account.
Click on Bill Pay in the upper right corner click on Add Payee
Select the Payee type, Business or Person and complete the required details shown with an asterisk
Fill out required address details and click Add Payee
Complete verification step (by answering your security question or having a verification code sent to your by text, email or automated call)
Click Go to Payee
From the Bill Pay Dashboard, click on the business/person you want to deactivate, click on Manage, and click Inactive. Confirmation will appear that you have successfully deactivated the business/person.
Deactivated Payees can still be viewed from the History tab.
When adding a payee (or trying to edit your payee later), don’t be alarmed if we do not ask you for an address to which to send your payment. This just means that we have a relationship with this payee where we either pay them electronically, or the payee asked us to send payments to an address that might not match the address they give you on your bill.
From the Bill Pay Dashboard tab, click on the payee name and click on Manage and at the bottom click on Delete a Payee within the details section.
A confirmation window will be shown.
Click Delete Payee.