Your credit union remains vigilant in our fight against identity theft, and we've added another layer of security for your protection.
If our fraud monitoring center detects an unusual pattern of use for either your credit union ATM card or Visa debit card, you'll receive an automated call to verify the authenticity of the transaction. When you pick up the phone, you'll hear a greeting, be given options to confirm your identity, and be asked to verify the transaction. If you believe there has been fraudulent activity on your card, you'll be connected to an operator who will assist you.
The fraud monitoring center runs around the clock, seven days a week, to ensure that fraud occurring in other countries or time zones is caught immediately. However, warranted calls will only occur between the hours of 7:00 a.m. and 9:00 p.m. in the time zone of your statement address.
These new automated calls are similar to the operator-assisted protection we provide for our Visa credit cards.