Digital Banking Platform

Articles

What is Digital Banking?
Digital Banking is Internet home banking. Think of it as your nearest branch. It offers instant access to all of your Inspirus Credit Union accounts, whether you're at home, at work, or on vacation.
What can I do using Digital Banking?
Check your current account balances and view account history (deposits, cleared checks, withdrawals). NEW Joint account holders will be able to create their own username and password.  NEW Customize your dashboard using a unique background as w...
Where can I go for assistance with Digital Banking?
If you are able to log into Digital Banking, please call us between 7:30 a.m. and 5:30 p.m. weekdays at 206-628-4010 or 1-888-628-4010 toll free. You also can e-mail us at accounts@inspiruscu.org  When you contact us, ple...
How can I tell which web browser I am using?
If you are unsure which web browser you are using to access Digital Banking, please visit http://whatbrowser.org.   This website will let you know which browser you have and if you are using the most current version ...
Can I still log in anywhere from multiple computers and browsers?
Yes, you can log in from as many different computers and browsers as you like. If you use multiple browsers within the same computer, you will need to enroll each browser separately. If you log in from a computer that you have not registered for Enh...
I share my computer with someone who also uses Digital Banking. Can both of us still log in from the same computer?
Yes. Each account will  have to register with Digital Banking with a one-time access code. You can use the same computer to log in to your individual accounts safely, yet you will not be able to access each other's information. That's b...
Will I be able to access Digital Banking if I am out of the country?
Yes! When you log into your account from a new location or computer, you will be prompted for a one-time access code in order to verify your identity. As long as you have access to your Security Contact email address or phone numbers in order to rec...
How does Digital Banking keep my information secure?
Digital Banking uses the industry's preferred security method, Secure Sockets Layer version 3.0 with 128-bit encryption.  Encryption occurs for all information going to and from both you and our Digital Banking system. Simply stat...
What are the requirements for creating a new password on Digital Banking?
After your initial login to Digital Banking, you will be prompted to create a password. Here are the password security requirements: Must be at least 8 characters in length Contain one  letter Contain one number Contain one of the following spe...
Why do I need a security code in addition to my username and password?
With the continued growth of Digital Banking and the threat of identity theft, there are increased needs for greater security standards in order to keep you and your money well protected. In addition, the government has issued new guidelines, callin...
What if I lose or forget my password for Digital Banking?
If you need to reset your password for Digital Banking visit our website at www.inspiruscu.org  Enter your Username and press Log In. Select the link "Forgot Password? in the lower right corner of the log in screen. You will be asked...
I am living overseas. How do I get my security code?
Members can register an email address and an international phone number for accessing Digital Banking.  Members living outside the United States have the option to receive the one-time security code by email or answering challenge questions. &n...
Can't view check images
Viewing check images on Digital Banking requires the disabling of pop up blocker and 3rd party cookies must be enabled.  The steps to disable pop up blocker and enable 3rd party cookies are attached HERE . ...
Wrong questions being asked when trying to log in
This is most likely caused by entering an incorrect user ID.  -verify the user ID typed in and try again
Why am I seeing a message that my device is not recognized?
This message is presented when you are signing in from a new device or network. This is a security measure which requires additional verification.
How do I verify the external account I added using the trial deposit option?
You will need to locate the amount of the trial deposit sent to your external account. They should post in approximately 3 business days. Log into our Digital Banking Platform. Select the DASHBOARD widget. The external account will appear above...
Where can I find TurboTax?
TurboTax is available from within your digital banking account. Once you're logged in  click the link located in the Quick Links section on the right side of the Dashboard page. If your tax return is simple, you'll pay nothing to file. ...
Quicken users
Members using Quicken Web Connect (manually logging into online banking to download the Quicken files) can continue the same process. The download button can be found at the top of the transactions list in online banking. Members using Quicken Expr...