Bill Pay

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How do I sign up for Bill Pay?
To get started, just log into Digital Banking and click the BILL PAY widget.
Is there a charge for using Bill Pay?
The Bill Pay service is offered for free as part of your membership with the credit union.
How do I close my Bill Pay service?
You may close your Bill Pay service any time by contacting the Credit Union.   Your service may also be closed by the Credit Union at any time.   The Credit Union will not be liable for unpaid payments, fees...
How do I add a payee in Bill Pay?
From the Payees tab click New Payee Select the Payee type, Business or Person and complete the required details shown with an asterisk Click Next Fill out required address details and click Save Complete verification ...
How do I hide a payee?
From the  Payees  tab, you may Deactivate or Activate a Payee. Only Activated Payees will show up on the Quick Pay  and Multi Pay  tabs under Payees.  Deactivated Payees can still be viewed from the Payee and History ...
Why can’t I update a payee’s address?
When adding a payee (or trying to edit your payee later), don’t be alarmed if we do not ask you for an address to which to send your payment. This just means that we have a relationship with this payee where we either pay them electronically,...
How do I delete a payee?
From the Payees tab, click on the payee name and click on Delete Payee  within the details section.  A confirmation window will be shown.  Click the Yes, delete   button.  ...
How do I sign up to receive eBills from a payee?
You may sign up to receive eBills from a payee from the Payees tab. Click on the Payee name, and click the eBills tab. From there, click Set up eBills, and enter your login information for the Payee in question. Finally, click Continue. We will ...
What is an eBill and how does it work?
An eBill is an electronic version of your paper billing statement from the payee. You can view your eBills and make payments at anytime. You will be notified when an eBill arrives and when it is due so you'll never have a late payment. In additi...
What does the eBill status icons stand for?
You will see two icons for each payee enrolled in eBills. The icon to the left indicates the eBill status and on the right is the Autopay status.  A green check mark indicates eBills are being received and/or payee is enrolled in Autopay....
How are payments issued using the Bill Pay service?
Payments are issued electronically or via paper checks, depending on the payee’s capabilities. If the payee is not set up to receive electronic payments, a paper check will be generated and sent by mail. Both electronic payments and paper c...
Are there any types of payments I cannot make with Bill Pay?
Payments to companies and people outside the United States are prohibited and may not be issued due to legal requirements. 
Where can I view my scheduled Bill Payments?
Your scheduled payments can be found on the right side of the Dashboard . Under the Next XX day section shows how many payments are scheduled. Click on the down arrow to view the payees and payment amounts. You may need to add Bill Payments to ...
How do I send an expedited bill payment?
Expedited payments may be initiated from the Quick Pay  and Classic Pay tabs.   You may send a rush payment (up to $5000.00) for delivery on standard business processing days (Monday – Friday, excluding Federal Reserve holidays) ...
Bill Pay Research Request Form
Complete the form (link below)  to research a problem with a Bill Pay transaction.  Bill-Pay-Research-Request.pdf ...
How do I resolve problems with my Bill Pay transactions?
If there was a problem with a payment issued from the Bill Pay service, contact us through Message Center or call us during normal business hours.  If your payment is missing or duplicated or you just need a photocopy proof of payment, please...
How much is the fee to expedite a bill payment?
$5.00 for electronic payments and $30.00 for check payments. Once an expedited payment is made, it is processed immediately and cannot be cancelled. The fee will be debited from your checking account as a separate transaction.
Where can I find my bill pay confirmation number?
Right after a payment is submitted, the confirmation number is shown in the green bar at the top of your screen for 30 seconds. You can also find the confirmation number:  under the  Scheduled and History tabs in both Desktop and Mobile...